Health Equity in Cardiology Care: Bringing in the Front Office

Faculty

Rachel M. Bond, MD, FACC
System Director, Women's Heart Health
Dignity Health
Gilbert, AZ
Assistant Professor, Department of Internal Medicine
Creighton University School of Medicine
Phoenix, AZ
Co-Chair, Women’s and Children’s Committee Association of Black Cardiologists, Inc.
Linda P. Calhoun, MD, FACC
Novant Health Heart & Vascular Institute
Wilmington, NC
Linda P. Calhoun, MD, FACC

Dr. Linda Calhoun is a noninvasive cardiologist practicing in the Wilmington, NC area for the past 31 years.  She completed her internal medicine residency at the University of North Carolina at Chapel Hill and her cardiology fellowship at the University of Pennsylvania in Philadelphia. Her areas of interest include congestive heart failure, heart disease in women, preventative cardiology, valvular heart disease, and lipid disorders.

Yvonne W. Dixon, MSN, MHA, BSN, RN
Director Health Equity, Novant Health 
UNC School of Medicine Novant Health Charlotte Campus
Charlotte, NC
Shannel J. Newton
Novant Health Faculty
Charlotte, NC

Statement of Need

In recent years, there has been an increase in foundationalin foundational professional education that addresses disparities in health care. While effective, mosteffective, most of these educational interventions have focused on closing practice gaps for health care practitioners (HCPs) only, leaving non-HCP employees out of the process. Yet, the patient experience begins the moment an individual interacts with office staff – well before the first clinical interaction even takes place. Indeed, any insensitivity or bias perceived by patients at these early points of contact – either implicit or explicit – can set the stage for suboptimal patient participation in shared decision -making, increased nonadherence to critical recommendations and therapies, or patients lost to follow-up.

In this CME Outfitters Snack, faculty with expertise in both cardiology and health care administration will provide education to the entire cardiology practice office staff. Topics will cover foundational diversity, equity, and inclusivity (DEI) concepts, including root causes of disparities in health care, institutional racism, implicit bias, social determinants of health, and actionable, interpersonal strategies to promote respectful care.

Learning Objectives

At the conclusion of this activity, learners will be able to better:

  • Recognize the positive impact that front office staff can impart on health disparities for patients coming into cardiology offices for care

Financial Support

Supported through an independent educational grant from Johnson & Johnson Services, Inc..

Target Audience

Physicians, physician associates (PAs), nurse practitioners (NPs), pharmacists, nurses, medical assistants, practice managers or administrators in a cardiology practice setting.

Credit Information

Jointly accredited provider

In support of improving patient care, CME Outfitters, LLC, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Interprofessional (IPCE) 1.0

This activity was planned by and for the healthcare team, and learners will receive 1.00 Interprofessional Continuing Education Credit for learning and change.

Physicians (ACCME) 1.0

CME Outfitters, LLC, designates this Enduring Material for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses (ANCC) 1.0

This activity is designated for 1.00 contact hours.

Pharmacists (ACPE) 1.0

This application-based activity is approved for 1.00 contact hours ( 0.1 CEUs) of continuing pharmacy credit ( JA0007185-0000-23-085-H99-P ).

PAs (AAPA) 1.00

CME Outfitters, LLC, has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 1.00 AAPA Category 1 CME credits. Approval is valid until 10/26/2024. PAs should only claim credit commensurate with the extent of their participation.

ABIM MOC 1.0

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1.00 medical knowledge MOC points in the American Board of Internal Medicine’s (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

MIPS Improvement Activity

Completion of this accredited CME activity meets the expectations of an Accredited Safety or Quality Improvement Program (IA_PSPA_28) for the Merit-based Incentive Payment Program (MIPS). Clinicians should submit their improvement activities by attestation via the CMS Quality Payment Program website.

Royal College MOC

Through an agreement between the Accreditation Council for Continuing Medical Education and the Royal College of Physicians and Surgeons of Canada, medical practitioners participating in the Royal College MOC Program may record completion of accredited activities registered under the ACCME’s “CME in Support of MOC” program in Section 3 of the Royal College’s MOC Program.

Disclosure Declaration

Dr. Bond reports no financial relationships to disclose.

Dr. Calhoun reports the following financial relationships:

Speakers Bureau: AstraZeneca (2022)

Ms. Dixon reports no financial relationships to disclose.

Ms. Newton reports no financial relationships to disclose.

 

The following individuals have no financial relationships to disclose: 

Jeffrey Helfand, DO (Peer Reviewer)
Morgan Stockberger, MD (Planning Committee)
John Jones, PharmD (Planning Committee)
Warren Beckman (Planning Committee)
Susan H. Yarbrough, CHCP (Planning Committee)
Sandra Caballero, PharmD (Planning Committee)
Sharon Tordoff (Planning Committee)

Obtaining Credit

Post-tests, credit request forms, and activity evaluations must be completed online (requires free account activation), and participants can print their certificate or statement of credit immediately (75% pass rate required). This website supports all browsers except Internet Explorer for Mac. For complete technical requirements and privacy policy, visit our Privacy & Confidentiality page.

Questions about this activity?

Call us at 877.CME.PROS (877.263.7767).

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Health Equity in Cardiology Care: Bringing in the Front Office
Event Date: 10/26/2023 at 4:00 am EST